IT Helpdesk Support Specialist

About the role

As the IT Helpdesk Support Specialist, you will be the primary point of contact for employees, ensuring a seamless, modern, and reliable digital experience. You will combine responsive technical assistance with high‑quality user service while helping to maintain a secure and stable IT environment.

Key responsibilities

• Provide 1st and 2nd level support for hardware, software and connectivity issues via ticketing system, phone, chat and in‑person.
• Install, configure and maintain laptops, mobile devices, peripherals and Microsoft 365 applications.
• Manage user accounts, access rights and onboarding/off‑boarding processes in partnership with HR and IT.
• Troubleshoot Outlook, Teams, SharePoint, OneDrive and support meeting‑room AV equipment.
• Deliver on‑site support for local network connectivity and on‑premises IT infrastructure.
• Document incidents, requests and resolutions in the IT service‑management tool.
• Escalate complex issues to specialized teams and maintain the IT knowledge base.
• Contribute to continuous improvement of support processes and tool adoption.

Required profile

• Proven experience in end‑user support and workplace IT operations.
• Ability to work cross‑functionally with security, infrastructure and network teams.
• Understanding of regulatory compliance requirements, especially GxP frameworks.

Required skills

• Hardware and software troubleshooting.
• Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive).
• Ticketing system usage.
• User account and access‑rights management.
• On‑site network connectivity and equipment support.
• Documentation and knowledge‑base maintenance.

What we offer

• International, dynamic environment with a long‑term vision.
• Cross‑functional collaboration at the forefront of oncology and anti‑bacterial research.
• Exposure to various functions within clinical development and the pharmaceutical industry.
• Equal‑Pay certified company ensuring equal opportunities for all employees.