Export Operations Excellence Coordinator

About the role

We are seeking an Export Operations Excellence Coordinator to ensure high-quality service for over 150 contracted NPhS partners across more than 80 export countries. The role acts as the business-process and system champion, driving compliant and efficient export operations for the pharmaceutical organization.

Key responsibilities

• Coordinate major NPhS initiatives, anticipate operational needs, and propose simplification solutions.
• Partner with Basel functions and country teams to understand process requirements, resolve issues, and improve automation, especially within SAP-driven sales and financial processes.
• Lead projects to deliver sustainable solutions on time and within budget, ensuring clear communication with all stakeholders.
• Oversee master data implementation and accuracy, monitor data flows and system interfaces, and provide guidance or training on compliance matters.
• Document and enhance standard operating procedures, policies, and training materials to support compliance and monitoring.
• Collaborate with the Finance, Controlling & Compliance team and external auditors to prevent policy violations and meet regulatory standards.

Required profile

• Relevant university degree in Economics, Business Administration or Finance.
• Proven experience in export operations, process coordination or similar roles within a regulated environment.
• Strong understanding of compliance frameworks such as GMP, NFCM, SOX and M&O.
• Excellent analytical and communication skills, with the ability to work across multiple functions and countries.

Required skills

• SAP
• Master Data Management