French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote, fast‑growing team. You will be the first point of contact for French‑language customers, providing assistance through phone, live chat and email while maintaining a high level of professionalism and empathy.

Key responsibilities

• Deliver top‑tier support in both French and English via voice and chat channels.
• Troubleshoot customer issues and provide effective, solution‑focused resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service or a similar role.
• Fluent in French and English, both written and spoken.
• Calm and solution‑oriented under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal matters.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work arrangement.