IT Support Officer – Education, Communication & Outreach

About the role

You will join the COE (Communication, Outreach and Education) section of the Department Infrastructure group, supporting CERN’s IT services for education, communication and outreach activities. The role focuses on improving the CERN IT website, assisting event organisation and building new departmental infrastructure.

Key responsibilities

• Support the migration of the CERN IT website to WordPress and redesign its information architecture for better searchability and usability.
• Assist in organising and providing back‑office support for conferences, project events and CERN Open Days (IT part).
• Streamline and improve existing event‑related processes.
• Develop and maintain departmental infrastructure using CERN repositories to manage resources for inductions, visits and events.
• Collaborate with colleagues to ensure web accessibility and modern information‑architecture practices.

Required profile

• Knowledge of content‑management systems such as Drupal or WordPress.
• Familiarity with Google Workspace, Microsoft Office and design tools like Linearity or Canva.
• Basic understanding of web technologies (HTML, CSS) and a willingness to learn modern accessibility standards.
• Strong communication skills in English and a commitment to learn French.
• Ability to handle multiple small tasks, work both independently and as part of a team.

Required skills

• WordPress
• Drupal
• Google Workspace
• Microsoft Office
• Linearity
• Canva
• HTML
• CSS