Legal Collections Specialist (Swiss Debt Enforcement)

About the role

We are looking for a motivated and detail‑oriented Legal Collections Specialist to join our team. You will be responsible for managing legal debt recovery activities and supporting collection strategies within the framework of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and applicable financial products and consumer finance regulations.

Key responsibilities

• Manage a portfolio of delinquent accounts and initiate, monitor, and follow up on legal debt recovery procedures.
• Prepare, review, and process legal documentation, maintain accurate case records, and monitor ongoing legal proceedings to ensure timely follow‑up.
• Liaise with debtors, legal representatives, debt collection agencies, courts, and public authorities, and negotiate payment arrangements and settlement agreements where appropriate.
• Evaluate collection cases, recommend appropriate legal actions, and support the achievement of recovery targets.
• Collaborate with internal departments, including Customer Service, and contribute to the continuous improvement of collection processes and recovery strategies.

Required profile

• At least 3 years of solid experience in debt collection management within the Swiss enforcement and judicial system.
• Strong understanding of Swiss debt enforcement and insolvency procedures; familiarity with financial products and consumer finance regulations is an advantage.
• Fluent French (C1) and good Italian (B2); knowledge of German is considered an advantage.
• Strong goal‑oriented mindset, organizational abilities, and problem‑solving skills.
• Ability to work independently while maintaining strong team spirit and excellent communication with colleagues at the head office from a remote branch office.
• High attention to detail and commitment to accuracy.
• Commercial diploma or equivalent qualification (e.g., degree in Swiss law, political science, or a related field).

Required skills

• Proficiency in Microsoft Office.
• Experience with case management systems.

What we offer

• Permanent position in a dynamic and international work environment.
• Competitive salary and benefits package.
• Workplace located in Wallisellen (Zurich) with the possibility of partial remote work (home office).
• Comprehensive onboarding and training program during the first three months at our Lugano office.
• Opportunities for professional growth and development within a growing organization.