Senior Account Manager

About the role

As a Senior Account Manager at Xelon, you will act as the primary liaison between customers and our technical teams, driving long‑term partnerships and high customer satisfaction. You will be responsible for acquiring new business, growing existing accounts, and ensuring a seamless, value‑driven experience for our clients in regulated industries.

Key responsibilities

• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with Business Development and marketing.
• Manage and expand a portfolio of existing accounts (MSPs, ITSPs, large SMBs), serving as the main point of contact for inquiries and requests.
• Own the full sales cycle for new customers, from first contact to closing and onboarding.
• Coordinate with internal teams (platform, product, finance) to deliver tailored solutions and support smooth implementation.
• Monitor account performance, provide regular reporting, and proactively address risks to maintain high satisfaction.

Required profile

• At least three years of experience in account management, sales, business development, or customer success within a technology company focused on IT infrastructure.
• Strong technical affinity with solid understanding of cloud concepts such as IaaS, PaaS, public/private cloud, VMs, backup, storage and containers.
• Self‑starter with a results‑oriented mindset, proven ability to meet or exceed sales targets.
• Bachelor’s degree in Information Systems, Business, Marketing or related field.
• Fluent in German and English (spoken and written), able to follow conversations in Swiss German.

Required skills

• IaaS
• PaaS
• Public cloud
• Private cloud
• Virtual Machines (VMs)
• Backup and storage solutions
• Containers
• Salesforce
• HubSpot

What we offer

• Competitive salary with performance‑based incentives tied to growth and sales success.
• Creative freedom to contribute decisively to the growth of a well‑established tech scale‑up.
• Flexible working hours and remote options to work when and where you are most productive.
• Innovative environment with modern tools supporting your work.
• Young, dynamic team that celebrates successes together.