Team Lead IT Project Management

About the role

As Team Lead IT Project Management you will own the performance and development of the IT project management team within the Customer Success organization. You will coordinate the implementation of global network security solutions for international clients and step in on escalations to protect both the customer relationship and your team.

Key responsibilities

• Lead and develop a high‑performing team of IT project managers, holding them accountable while maintaining trust.
• Oversee project governance, intervene on escalations, and ensure delivery of the Service Delivery Platform across client locations.
• Define and improve project management discipline within the CCO organization.
• Travel within the DACH region and occasionally worldwide to support implementations.

Required profile

• Proven experience leading, mentoring or building IT project teams, preferably with formal people‑leadership responsibilities.
• Strong analytical thinking with the ability to bring order to complex projects.
• Fluent in German and English, with a degree in Computer Science or a related field (ETH, university or FH).

Required skills

• Solid command of IT project management and governance.
• Experience in IT project consulting and management of global networks/ISPs.
• Knowledge of basic network security concepts and practices.
• Qualifications such as PMP, CAPM or Prince2 are desired.

What we offer

• Caring passionately about keeping customers safe.
• Thinking unconventionally to stay ahead of the market.
• Doing the hard work to make solutions simple.
• Collaborative environment that values team success.