Operations Engineer

About the role

The Operations Engineer will work in Mission Control, Open Systems’ Digital Operations Center, where security, networking, cloud and customer operations intersect. You will help maintain operational excellence while shaping the next generation of intelligent, AI‑assisted operations.

Key responsibilities

• Lead initiatives to improve reliability, efficiency and service quality across teams.
• Design and implement new processes, tools, workflows and automation to enhance customer experience.
• Integrate new products, services and technologies into the operational environment.
• Support AI‑driven automation and operational intelligence projects.
• Collaborate with Engineering, Security, Service Delivery and Customer Success teams.
• Participate in incident response, root‑cause analysis and on‑shift support.
• Develop and maintain small software tools used by Mission Control engineers.

Required profile

• Strong ownership mindset and ability to see ideas through to implementation.
• Comfortable challenging existing approaches with constructive ideas.
• Curious and eager to continuously learn new technologies.
• Excellent communication and interpersonal skills.

Required skills

• Linux operating systems.
• Networking protocols such as TCP/IP, HTTP, DNS, SSL/TLS and SMTP.
• Network security concepts and practices.
• Automation and scripting experience.

What we offer

• Opportunity to influence the evolution of a cutting‑edge operations platform.
• Collaborative environment with cross‑functional teams.
• Hands‑on involvement in AI‑enabled operational initiatives.