Senior Account Manager

About the role

As a Senior Account Manager at Xelon, you will act as the primary liaison between customers and our technical teams, driving long‑term partnerships and ensuring high customer satisfaction. You will be responsible for acquiring new business, growing existing accounts, and delivering value‑driven solutions across our Swiss cloud platform.

Key responsibilities

• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with Business Development and Marketing.
• Manage and expand a portfolio of existing accounts (MSPs, ITSPs, large SMBs), serving as the main point of contact for inquiries and requests.
• Build strong, long‑term relationships with key stakeholders on the customer side.
• Identify upselling and cross‑selling opportunities to maximize customer lifetime value.
• Own the full sales cycle for new customers, from first contact to closing and onboarding.
• Coordinate with internal teams (platform, product, operations, finance) to deliver tailored solutions.
• Support onboarding and ensure smooth implementation of services.
• Monitor account performance, provide regular reporting, and proactively address risks to maintain satisfaction.

Required profile

• Minimum three years of experience in account management, sales, business development, or customer success within a technology company, preferably mid‑market.
• Strong technical affinity with a solid understanding of IT infrastructure and cloud concepts (IaaS, PaaS, public/private cloud, VMs, backup, storage, containers).
• Self‑starter with a results‑oriented mindset and proven track record of meeting or exceeding sales targets.
• Bachelor’s degree in Information Systems, Business, Marketing or related field.
• Fluent in German and English, both spoken and written; ability to follow conversations in Swiss German.
• Experience with CRM systems such as Salesforce or HubSpot.

Required skills

• IaaS
• PaaS
• Public cloud
• Private cloud
• Virtual Machines (VMs)
• Backup solutions
• Storage technologies
• Containers
• Salesforce
• HubSpot

What we offer

• Competitive salary with performance‑based incentives.
• Creative freedom to influence growth of a tech scale‑up.
• Flexible working hours and remote options.
• Innovative environment with modern tools and a strong customer base.
• Young, dynamic team culture.