Senior Account Manager

About the role

As Xelon expands its Swiss cloud infrastructure business, we are looking for a motivated, customer‑focused Senior Account Manager to act as the key link between our clients and technical teams. You will be responsible for acquiring new customers, growing existing accounts and ensuring long‑term partnerships with high satisfaction.

Key responsibilities

• Identify and acquire new customers through outbound and inbound sales activities in collaboration with Business Development and marketing.
• Manage and grow a portfolio of existing accounts (MSPs, ITSPs, large SMBs) and serve as the primary point of contact.
• Build strong, long‑term relationships with key stakeholders and uncover upselling and cross‑selling opportunities.
• Own the full sales cycle from first contact to closing and onboarding, coordinating with platform, product, operations and finance teams.
• Support onboarding, monitor account performance, provide regular reporting and proactively resolve issues.

Required profile

• Minimum three years of experience in account management, sales, business development or customer success within a technology company focused on IT infrastructure.
• Strong technical affinity with solid understanding of cloud concepts (IaaS, PaaS, public/private cloud, VMs, backup, storage, containers).
• Self‑starter with proven drive, ownership and a track record of meeting or exceeding sales targets.
• Bachelor’s degree in Information Systems, Business, Marketing or related field.
• Fluent in German and English (spoken and written), able to follow Swiss German conversations.
• Experience with CRM systems such as Salesforce or HubSpot.

Required skills

• IaaS
• PaaS
• Public cloud
• Private cloud
• Virtual machines (VMs)
• Backup
• Storage
• Containers
• Salesforce
• HubSpot

What we offer

• Competitive salary with performance‑based incentives.
• Creative freedom to contribute decisively to a fast‑growing tech scale‑up.
• Flexible working hours and remote options.
• Innovative environment with modern tools supporting your work.
• Young, dynamic team that celebrates successes together.