SMB Account Manager

About the role

The SMB Account Manager will own a portfolio of small and medium‑size business customers in Switzerland, guiding them from onboarding through ongoing adoption. You will act as a trusted advisor, helping customers realise measurable value from technology solutions while identifying growth opportunities.

Key responsibilities

• Maintain ownership of the customer relationship after onboarding and drive long‑term satisfaction.
• Conduct regular check‑ins to assess adoption, usage and overall success.
• Provide guidance, best practices and recommendations to maximise solution value.
• Respond promptly to customer questions, resolve issues and manage escalations.
• Identify upsell and cross‑sell opportunities, contributing to white‑space sales.
• Lead contract renewal discussions, set expectations and negotiate commercial terms where appropriate.
• Represent the voice of the customer internally, sharing feedback with product and support teams.
• Document interactions accurately and keep management informed of account health.

Required profile

• Proven experience in account management, customer success, sales or a related client‑facing role.
• Demonstrated ability to sell, upsell or uncover commercial opportunities.
• Strong customer‑service mindset with a genuine interest in helping clients achieve goals.
• Excellent communication, interpersonal and problem‑solving skills.
• Empathy, positivity and resilience when handling challenging situations.

Required skills