Station Agent

About the role

Turkish Airlines is looking for a Station Agent to work at its airport office. The role provides passenger services and ensures smooth coordination between the crew, handling agent, catering, cleaning, air traffic, customs and immigration, in a fast-paced environment.

Key responsibilities

• Welcome passengers as the aircraft arrives and coordinate communication between crew, handling agent, catering, cleaning, air traffic, customs and immigration.
• Prepare all necessary flight documents accurately and completely, place orders for daily catering and keep comprehensive flight records.
• After the flight, file documents correctly and analyse flight coupons statistically.
• In case of lost baggage, coordinate with the handling agent to find and return items, and follow the compensation process if needed.

Required profile

• Bachelor's degree or at least high school graduation.
• Permanent residence permit in the country of employment; the company does not provide or assist with work permits.
• At least 1 year of experience in civil aviation or tourism.
• Ability to work in shifts, including overnight shifts.

Required skills

• Excellent command of English and proficiency in local language(s).
• Strong oral and written communication skills.
• Ability to multitask, work under pressure and make accurate decisions.

What we offer

• Discounted flight tickets for employees and their families.
• Private health insurance.
• Commuting allowance.