Senior Brokerage Assistant - Trade Compliance & Import Post Entry

About the role

UPS is looking for a Senior Brokerage Assistant (m/w/d) for its Trade Compliance and Import Post Entry expertise. The role reviews, assesses and resolves complex customs and import matters, focusing on regulatory compliance and post-entry adjustments to completed import declarations. It covers customs amendments and corrections, compliance assessments, resolution of customs duty and import VAT issues, and management of claims and escalations.

Key responsibilities

• Ensure correct treatment of import VAT, customs duties and other import charges
• Review commercial invoices, pro forma invoices and other customs-related documentation
• Ensure compliance with internal policies and regulatory requirements
• Identify customs and compliance risks and guide operational customs clearance teams
• Process amendments and corrections to customs declarations
• Correct an incorrect Importer of Record (IOR) or importer, and correct incorrectly assessed import VAT, duties or other charges
• Handle customer claims and inquiries about customs clearances
• Resolve complex customs cases and escalations beyond the standard Brokerage Operations team
• Analyse complex customs cases and determine the appropriate course of action
• Develop, review and improve SOPs, work instructions and customs processes
• Provide training, coaching and subject matter expertise to employees

Required profile

• German and English required; French and/or Italian appreciated
• Expert knowledge of customs operations, laws and regulations
• Excellent communication skills
• Ability to prioritise daily tasks and promote a positive work environment