Strategic Account Manager

About the role

Smartlinx is seeking a Strategic Account Manager to own strategy, executive relationships, and commercial outcomes for a portfolio of senior‑care technology clients. The role combines deep customer insight with strategic planning to drive retention, growth, and value realization.

Key responsibilities

• Develop and execute high‑quality strategic account plans, including stakeholder mapping, success measures, ROI opportunities, and risk mitigation.
• Lead commercial activities such as renewals, contract negotiations, cross‑sell and upsell, and own GRR/NRR performance.
• Conduct Executive Business Reviews, translate customer outcomes into strategic narratives, and act as the primary escalation point for at‑risk issues.
• Coach and develop the Customer Success Manager, providing context, priorities, and feedback while maintaining accountability for the account team’s effectiveness.

Required profile

• 7+ years of experience in account management, customer success, or SaaS sales, preferably within healthcare or workforce‑management technology.
• Proven track record of managing complex, multi‑stakeholder enterprise accounts and leading renewal/expansion motions.
• Strong executive presence with the ability to build credibility with CFOs, CHROs, and other senior decision‑makers.

Required skills

• Salesforce (CRM platform)
• DealHub or similar CPQ/CLM platform

What we offer

• Competitive salary $120‑$135K plus bonus
• Remote work options where applicable
• Medical, Dental, Vision, FSA/HSA, Life Insurance, Pet Insurance
• 401(k) retirement plan