Account Manager - AI Infrastructure & Cloud

About the role

A partner company is recruiting an Account Manager based in Switzerland to strengthen and grow relationships with an established portfolio of customers in the AI infrastructure and cloud technology space. The role combines customer success and commercial account management, focusing on retention, renewals and revenue expansion rather than new business. It sits in a small, remote-first team where you own your portfolio and drive recurring revenue growth.

Key responsibilities

• Serve as the main contact for a portfolio of existing customers, building relationships with technical and business stakeholders.
• Monitor account health indicators such as usage, billing, feature adoption, satisfaction and churn risk, and act proactively.
• Drive renewals, upsells and cross-sells, for example more GPU capacity, extra feature modules and premium support plans.
• Run regular business reviews (monthly and quarterly) covering ROI, product roadmap, usage insights and new offerings.
• Work with product, engineering and support teams to resolve issues, remove blockers and advocate for product improvements.
• Develop account plans, forecasts and growth strategies, and track KPIs such as churn, renewal rates, net revenue retention and expansion revenue.
• Manage contract renewals, commercial negotiations and escalations, and keep CRM records up to date.
• Support onboarding and customer transitions, and occasionally travel to meet strategic customers or attend industry events.

Required profile

• 2-5 years of experience in account management, customer success or post-sales, ideally in SaaS, cloud computing or technology infrastructure.
• Strong technical understanding and confidence engaging developers and senior business stakeholders.
• Understanding of commercial metrics such as churn, ARR/MRR and net revenue retention.
• Excellent communication, presentation and negotiation skills, and a proactive, self-directed approach.
• Familiarity with cloud platforms, GPU infrastructure, AI/ML technologies or developer tools is an advantage.
• Background check and eligibility to work in the location; visa sponsorship is not available.

Required skills

• Proficiency with CRM systems, analytics tools and collaboration platforms such as Slack.
• Analytical skills to interpret usage data and assess account health.

What we offer

• On-target earnings of $130,000 to $250,000 USD (base salary plus commission).
• Uncapped commission and equity via RSUs.
• Flexible paid time off and a remote-first, Slack-based team.
• $1,200 home office and equipment stipend.