Account Manager – Customer Success (Romandie)

About the role

We are looking for a proactive relationship builder to join our team in Lausanne as an Account Manager. You will own a diverse portfolio of 200 clients, ensuring their satisfaction, growth and long‑term retention.

Key responsibilities

• Own and manage a portfolio of 200 clients from post‑trial engagement to renewal.
• Build and maintain strong, long‑term relationships with key contacts to manage expectations and overall satisfaction.
• Analyze client needs continuously to identify cross‑sell or upsell opportunities and drive organic growth.
• Conduct contract negotiations, account reviews and renewal or termination processes.
• Collaborate with Acquisition, Product, Operations and Support teams to ensure a consistent client experience.
• Provide feedback to internal teams based on client insights to improve offerings and processes.

Required profile

• 2+ years of experience in client success, account management or a similar customer‑facing role.
• Proven track record of managing and growing a large, diverse client portfolio.
• Fluent in French and English.
• Valid work permit or Swiss passport.
• Non‑smoker.

Required skills

• Confident use of CRM tools.

What we offer

• Delicious food and premium coffee on site.
• 5 weeks of holiday plus the option to purchase an extra week.
• Two weeks of “work from anywhere” per year.
• Above‑mandatory pension fund and generous parental leave benefits.
• Half‑fare public‑transport travelcard.
• Team events, weekly sports sessions and a supportive work environment.