Business Development & Account Manager – A2P SMS Wholesale

About the role

We are seeking a Business Development & Account Manager to drive growth in the international A2P SMS wholesale market. Based in Switzerland, you will manage strategic relationships with carriers, aggregators, CPaaS providers, and other messaging partners across multiple regions.

Key responsibilities

• Identify, develop, and secure new business opportunities to drive sustainable revenue growth.
• Build and maintain strategic partnerships with SMS aggregators, telecom carriers, CPaaS providers, and mobile network operators.
• Develop and execute regional growth strategies focused on traffic volumes, profitability, and market presence.
• Lead commercial negotiations, prepare proposals, manage pricing discussions, and support contract execution.
• Manage a portfolio of strategic international accounts, ensuring high partner satisfaction and retention.
• Identify opportunities for account expansion through traffic growth, route optimization, new services, and upselling.
• Conduct regular business reviews with partners to assess performance and align on growth opportunities.
• Monitor account profitability, traffic performance, delivery quality, and pricing competitiveness.
• Collaborate with technical, routing, product, finance, and support teams to resolve issues and improve service quality.
• Support onboarding, partner integrations, traffic migrations, and commercial launches.
• Maintain accurate sales pipelines, account plans, forecasts, and performance reports.
• Provide market intelligence, competitor analysis, customer feedback, and commercial insights.

Required profile

• 3‑5 years of experience in the wholesale telecommunications sector, focusing on A2P SMS services.
• Proven success in business development, account management, partnership management, or wholesale sales.
• Strong commercial acumen with the ability to negotiate and close deals.
• Excellent communication and relationship‑building skills.

Required skills