Client Advisor – Luxury Retail

About the role

As a Client Advisor for Bulgari’s prestigious boutique on Rue du Rhône, you will act as an ambassador of the Maison, delivering a seamless and memorable experience to every visitor. You will combine deep product knowledge with a passion for storytelling to meet and exceed client expectations across all sales channels.

Key responsibilities

• Welcome and guide clients in‑store, online, and via click‑and‑collect, tailoring solutions to their preferences.
• Maintain comprehensive knowledge of Bulgari’s jewellery, watches, accessories, and services.
• Achieve individual and team sales targets through upselling, cross‑selling, and collaborative selling techniques.
• Develop long‑term client relationships, manage a client portfolio, and ensure regular, personalized communication.
• Utilise digital clienteling tools to schedule appointments, track inventory, create wish‑lists, and propose pre‑orders.
• Support store operations including data entry, product receiving, daily closures, stock counting, and back‑office tasks.

Required profile

• Strong customer‑service orientation with the ability to anticipate client needs.
• Excellent communication and storytelling skills.
• Team player who can collaborate with cross‑functional departments.
• Attention to detail and ability to manage multiple touchpoints efficiently.

Required skills