Client Director - Enterprise Account Management

About the role

Nexthink, a digital employee experience management software company with offices in Lausanne and Boston, is looking for a Client Director in its sales department. The role covers renewals and upsells for a defined set of the company's largest, prestige, existing accounts, and oversees executive relationship management while leading virtual teams such as Solution Sales, Solution Consulting, Support and Professional Services.

Key responsibilities

• Provide strategic leadership to clients and act as the relationship manager between customers and Nexthink.
• Work with the wider Nexthink solution teams to develop a Nexthink solution aligned with each customer's strategic outcomes.
• Manage all executive-level relationships between Nexthink and assigned clients.
• Oversee worldwide account development, including the development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships across client organisations, from project and IT teams to CxO level.
• Develop roadmaps and build capabilities across clients and Nexthink teams to promote an outstanding customer experience.
• Achieve financial targets for assigned clients, including licenses, renewals and professional services.

Required profile

• 6-10 years of experience selling enterprise technology in a fast-paced, competitive market, with validated multi-million-dollar sales solutions experience and executive-level relationship management.
• Previous sales experience in IT Service Management or IT Operations Management within software or IT sales organisations.
• Fluent in English and French.