Clinical Support Specialist - Electrophysiology

About the role

Johnson & Johnson MedTech Electrophysiology is recruiting a Clinical Support Specialist (CSS) in Zug, Switzerland. The CSS provides expert technical and product advice and training to physicians, EP lab staff, technicians and administrators on J&J electrophysiology systems and catheter equipment, and supports the Territory Sales Manager or Account Manager in driving business objectives within the territory.

Key responsibilities

• Provide support during electrophysiology interventions at hospitals using the J&J MedTech EP 3D Navigation system (CARTO 3) and other EP mapping and ablation technologies.
• Work with the Territory Sales Manager or Account Manager to seek sales opportunities and support predefined business goals.
• Use consultative selling techniques to identify potential sales opportunities with customers.
• With the European Technical team, coordinate servicing, maintenance, repair and upgrades of software and hardware at sites.
• Build awareness of J&J MedTech EP solutions and connect the sales team with key decision-makers.
• Improve customer case support through efficient planning and scheduling, and keep open lines of communication internally and externally.
• Collaborate with sales and clinical colleagues to grow customer relationships with physicians, nurses, technicians and hospital administrators.
• Stay up to date on product instructions for use, troubleshooting and clinical literature, and train new team members.
• Handle daily requests by email and telephone, and perform administrative tasks such as CRM, account documentation, complaints, safety and environmental compliance, expense reporting and fleet standards.

Required profile

• Bachelor's or Master's degree, preferably in (bio)engineering.
• Previous EP experience is a plus but not required.
• Service-, support- and solution-oriented, able to work independently and take ownership.
• Open to travel locally and internationally for congresses and training.
• Driving licence, category B required.

Required skills

• Spoken and written English required; German preferred, French and Italian advantageous.
• Familiarity with Word, Excel, PowerPoint and Outlook.
• Preferred skills: account management, solutions selling, sales support and sales training.