Data Management Assistant – IT Help Desk Support

About the role

We are seeking a motivated and detail‑oriented Data Management Assistant to provide first‑level IT help‑desk support for internal employees in our Zürich office. The role combines basic data administration tasks with everyday technical assistance, ensuring smooth operation of hardware, software and business applications.

Key responsibilities

• Receive, log and resolve first‑level IT support requests covering hardware, software, Microsoft 365, system access and business applications.
• Troubleshoot and fix common technical issues, including connectivity, password resets, workstation setup and basic system configuration.
• Create and maintain support tickets with accurate documentation and follow‑up.
• Escalate complex issues to second‑level IT teams when necessary.
• Maintain IT documentation, user guides and troubleshooting procedures.
• Support basic data administration and keep internal systems and databases up‑to‑date.
• Collaborate with internal departments, IT teams and international stakeholders to ensure effective issue resolution.
• Assist with internal reporting and administrative IT activities while adhering to security and data‑protection policies.

Required profile

• Bachelor’s degree in IT, Computer Science, Information Systems, Data Management or a related field.
• Initial experience in IT support, help‑desk or data administration is an advantage.
• Strong problem‑solving, communication and customer‑service orientation.
• Structured, reliable and solution‑oriented working style with attention to detail.
• Fluent in English, good to fluent German, and professional working proficiency in Chinese.

Required skills

• Microsoft 365
• Windows operating system
• Data administration