Deskside Support Engineer L2

About the role

An experienced Deskside Support Engineer is sought for an onsite IT support position in Switzerland. The role covers both onsite and remote support of end users, with German language proficiency required.

Key responsibilities

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade and replace end-user devices.
• Perform IMACD activities (installations, moves, additions, changes and decommissions).
• Support device builds, software installations, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow, resolving tickets within agreed SLAs and escalating complex issues to L2/L3 teams.
• Maintain IT asset and inventory records and coordinate with the Service Desk, infrastructure teams, vendors and other support teams.

Required profile

• Experience in deskside, desktop or EUC support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on experience with hardware, software and network troubleshooting.
• Knowledge of IMACD activities and IT asset management.
• Good communication and customer service skills.
• German language proficiency is mandatory.

Required skills

• Windows OS and Microsoft 365
• ServiceNow or similar ITSM tools
• LAN/Wi-Fi troubleshooting