Desktop Support Engineer (Zurich)

About the role

BlupaceTech, an IT development company founded in 2008 and operating in the UK, France, Germany and Belgium, is hiring a dedicated Desktop Support Engineer for a 12-month rolling contract based in Zurich, Switzerland. The role is Band 2 level, requires German language skills, and is offered without sponsorship.

Key responsibilities

• Provide onsite and remote IT support to end users, resolving desktop, laptop, software, hardware and connectivity issues.
• Troubleshoot Windows, Microsoft 365, printers, peripherals, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities (installations, moves, additions, changes and decommissions).
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests via ITSM tools such as ServiceNow within agreed SLAs, and escalate complex issues to L2/L3 teams.
• Maintain asset and inventory records and follow security and support procedures.
• Coordinate with the Service Desk, infrastructure teams, vendors and other support teams.

Required profile

• 3+ years of experience.
• German language is a must.
• Preferred: Windows troubleshooting, Microsoft 365, PC hardware, basic networking, Active Directory fundamentals, ServiceNow/ITSM processes and strong communication skills.