Director, Supply Chain Reliability

About the role

Johnson & Johnson Innovative Medicine is looking for a Director, Supply Chain Reliability in Zug, Switzerland. The role defines and leads the enterprise strategy for end-to-end performance management and supply chain reliability, integrating performance visibility, digital enablement and reliability methodologies to identify, prioritize and resolve systemic supply chain risks. It also drives the standardization of performance management practices and links operational performance to reliability initiatives.

Key responsibilities

• Define and lead the enterprise-wide strategy for E2E supply chain performance management and reliability, establishing a data-driven, proactive culture.
• Design and deploy standardized performance frameworks, including enterprise scorecards, KPI definitions and tiered review processes, from executive level to site operations.
• Develop and embed reliability frameworks to identify recurring, systemic and high-impact supply chain issues, and govern reliability initiatives.
• Build and lead a high-performing team, defining roles, priorities and development pathways.
• Advance digital tools and platforms (e.g. OPM) and automate metrics, targets and commentary using advanced analytics and AI.
• Partner across supply chain and adjacent functions, influence senior stakeholders and lead cross-functional deep dives to resolve complex issues affecting service, quality and cost.
• Drive continuous improvement through performance insights, After Action Reviews and reliability initiatives, and lead change management, training and playbooks.

Required profile

• Minimum 10 years of relevant work experience.
• Experience in supply chain management and proven business process ownership of E2E processes such as planning, manufacturing, quality, delivery and/or procurement.
• Proven experience leading enterprise performance management systems and governance frameworks.
• Strong understanding of supply chain reliability, risk management and continuous improvement.
• Experience driving large-scale digital transformations and change management.
• Excellent leadership, influencing and people leadership skills, including coaching, talent development and succession planning.
• Bachelor's degree or equivalent; advanced degree in Business, Supply Chain, Engineering or a related field preferred.
• English proficiency (written and verbal); up to 15% domestic and/or international travel; on-site at least three days per week, with two remote days possible.

Required skills

• Supply chain reliability, risk management and continuous improvement methodologies
• Performance measurement, project and program management, and PMO knowledge
• Preferred: experience in pharmaceutical, healthcare or regulated environments, and integrating AI and advanced analytics into supply chain decisions
• Preferred: knowledge of Johnson & Johnson supply chain operating models and systems