ETRM Application Support Analyst

About the role

Vitol, an energy and commodities trader, is looking for an ETRM Application Support Analyst in Geneva. The role provides functional support for in-house commodity trading and risk management applications, with a focus on back-office processes. You will work closely with business users and technology teams to resolve day-to-day issues, improve workflows and help deliver reliable application enhancements.

Key responsibilities

• Support worldwide users in their daily activities, especially invoicing, settlements, reconciliations, physical trade execution and interfaces with finance and accounting systems.
• Own support requests from initial investigation to resolution, communicating clearly with users and coordinating with development and other technology teams.
• Investigate application and data issues, understand their business impact and help identify root causes and prevent recurring incidents.
• Challenge enhancement requests, turn business needs into clear functional requirements and work with developers to deliver solutions.
• Test fixes and enhancements, coordinate user acceptance testing and support releases.
• Train new and existing users and maintain practical support documentation and user guides.
• Monitor business-critical jobs and interfaces, investigate failures and coordinate resolution with development, database and infrastructure teams.

Required profile

• At least three years' experience in commodity back office, physical operations or CTRM/ETRM functional support, with hands-on use of trading applications.
• Strong understanding of the physical commodity trade lifecycle, with experience in invoicing, settlements, reconciliations, treasury and credit workflows.
• Bachelor's degree in a relevant discipline, or equivalent practical experience.
• Able to work in a high-pressure on-call environment with changing priorities, and to communicate effectively with both business users and technical teams.

Required skills

• Working knowledge of SQL for data investigation; experience with Oracle databases or scripting is an advantage.
• Experience in incident management, requirements gathering, testing or application change management is beneficial.