Facilities Manager (m/f/d)

About the role

JLL is looking for an experienced, customer-focused Facilities Manager to work on site in Geneva for one of its key accounts. The manager oversees day-to-day facilities management at the client's locations in Turkey, Israel and Egypt and supports the Sub-Regional FM in achieving contract delivery. The role covers client and tenant satisfaction, hard and soft services, financial management and leading the JLL team where applicable.

Key responsibilities

• Promote high user satisfaction by responding promptly to service requests.
• Lead and mentor the on-site JLL team and act as the go-to person for facilities, project, fit-out and crisis management.
• Manage Building Management Systems, PPM schedules, task systems, EHS and quality compliance, and ensure statutory compliance.
• Build strong relationships with client stakeholders, landlords, managing agents and FM vendors.
• Handle minor technical repairs and out-of-hours escalations, and monitor PPM, O&M, warranties, asset and life-cycle registers.
• Oversee health and safety during events, including contractor supervision and H&S documentation review.
• Ensure office housekeeping, cleanliness and post-room functions meet high standards.
• Manage local spend and budget, including POs, invoices, service charges, rent and insurance, and drive savings.

Required profile

• Experience managing total FM services, preferably self-delivered engineering contracts, and a proven track record managing office cleaning.
• Experience delivering technical services for a technology, media or similar client in a fast-paced environment.
• Degree qualification, preferably in property, facilities operations or engineering.
• Ability to work on call and outside normal hours, and to manage multiple projects and priorities.

Required skills

• Financial management and budgeting with cost savings awareness.
• Advanced Microsoft Office (Excel, Word, Outlook).
• Communication, presentation and negotiation skills.