Head of Partner Experience

About the role

This senior product leadership role is responsible for shaping and scaling the end‑to‑end experience for partners across a global digital ecosystem. You will define how supply‑side participants interact with the platform, ensuring a seamless, data‑driven, and performance‑oriented experience.

Key responsibilities

• Define and lead the end‑to‑end strategy for partner and supply‑side experience across the platform ecosystem.
• Build and optimise partner‑facing tools such as dashboards, performance systems, rating and incentive models, and quality frameworks.
• Improve partner onboarding, engagement and retention through scalable product and operational solutions.
• Design and implement systems for performance measurement, rankings, reputation and quality control.
• Drive adoption of internal tools by aligning product capabilities with operational workflows.
• Identify supply‑side growth opportunities and translate them into product roadmap initiatives.
• Collaborate closely with product, engineering, analytics and operations teams to deliver scalable solutions.
• Leverage data and AI‑driven capabilities to enhance partner experience and decision‑making.

Required profile

• Significant experience in product or platform leadership, preferably within marketplace or ecosystem‑driven businesses.
• Deep understanding of supply‑side dynamics and proven ability to build scalable systems that improve partner performance.
• Track record of translating operational challenges into product‑driven solutions with measurable business impact.
• Strong collaboration skills across cross‑functional teams (product, engineering, analytics, operations).

Required skills