Information Technology Support Specialist

About the role

A global organisation supporting a large user base is looking for an IT Desktop Support Engineer. This is a hands-on, fast-paced role acting as a key point of contact for IT support, owning incidents from diagnosis to resolution or escalation. You will support VIP users, senior stakeholders and traders, and develop your skills across desktop technologies, infrastructure, market-data applications and end-user services.

Key responsibilities

• Provide 1st- and 2nd-line desktop and end-user support, remotely and on site
• Troubleshoot laptops, desktops, mobile devices, applications and connectivity
• Support Windows, Microsoft Office, Active Directory and Exchange
• Troubleshoot Fortinet VPN, Citrix, TCP/IP and remote-access issues
• Support Bloomberg and Reuters users and workstations
• Set up equipment and access for new starters, and support moves, leavers and hardware refreshes
• Support meeting rooms, video conferencing and AV technology
• Escalate complex incidents to infrastructure, network, application or security teams and keep users informed
• Identify recurring issues, maintain technical documentation and knowledge articles

Required profile

• Ideally at least 3 years' experience in Desktop Support, Service Desk or End User Computing
• Proactive, personable and technically curious
• Fluent English is essential; German is a strong advantage

Required skills

• Windows, Microsoft Office, Active Directory, Exchange and TCP/IP troubleshooting
• PC, laptop and mobile device support, iOS, endpoint security / anti-virus
• Bloomberg / Reuters and video conferencing and AV equipment
• ITIL or ITSM accreditation is beneficial