Intern – Regional Coordination, Process Optimization and Digital Workflow Solutions

About the role

IOM, a UN-related organization on migration, offers an internship in its Regional Coordination and Support Unit (RCSU). The RCSU connects Headquarters with Regional Offices and Country Offices, helping regional structures carry out their oversight and technical responsibilities and reducing administrative burdens on the field. The internship is supervised by the Chief of Staff and the Deputy Chief of Staff.

Key responsibilities

• Design, develop and maintain SharePoint sites, Power Apps and Power BI dashboards for coordination, reporting and information management, and improve knowledge-sharing platforms.
• Create clear digital communication pieces (dashboards, templates, workflow visuals) for use across Headquarters, Regional Offices and Country Offices.
• Support process mapping and optimization to streamline regional coordination workflows, and prepare materials and briefings for technical meetings, workshops and consultations.
• Collaborate with cross-functional teams to find opportunities for operational improvement through digital solutions.
• Support the design, testing and iteration of AI-assisted workflows in approved IOM enterprise tools, including drafting prompts, building reusable templates and evaluating outputs.
• Provide practical support to an initiative developing AI-supported solutions for the Executive Office Special Advisers, including curating source materials, testing prompts and templates, documenting standard operating procedures and supporting user onboarding.

Required profile

• Age between 20 and 36, with less than two years of relevant work experience.
• Enrolled in the final year of a first university degree (minimum Bachelor's level or equivalent) or graduated in the last 12 months.
• Bachelor's degree in Information Management, Information Technology, Business Process Management or a related field.
• Fluent English (oral and written); working knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an advantage.
• Analytical and problem-solving skills, attention to data confidentiality and information classification, and ability to document and hand over technical work clearly.

Required skills

• Proficiency with Microsoft Power BI (dashboard design and data visualization) and SharePoint site and workflow development.
• Practical experience with Power Apps and the Microsoft 365 ecosystem.
• Practical experience with generative AI tools (e.g., Microsoft Copilot, Claude).
• Knowledge of digital transformation tools and AI applications.