IT Infrastructure & Network Support Specialist

About the role

We are seeking a proactive, service‑oriented IT Infrastructure & Network Support Specialist to act as the primary on‑site contact for infrastructure projects, provide end‑user support, and coordinate activities across internal teams, external providers, and project stakeholders.

Key responsibilities

• Serve as the local point of contact for both technical and administrative infrastructure activities.
• Support infrastructure projects, including the full IT hardware lifecycle.
• Provide day‑to‑day IT support to end users, ensuring timely issue resolution and high customer satisfaction.
• Coordinate infrastructure‑related activities between departments, network providers, and project stakeholders.
• Maintain meeting rooms and the customer experience centre to ensure smooth operation.
• Create, maintain, and update site, network, and infrastructure documentation.
• Support hardware deployments, installations, and workplace technology setups.
• Monitor and coordinate local IT activities to ensure successful project delivery and operational continuity.

Required profile

• Completed education in Information Technology, Computer Science, or a related technical field.
• Experience supporting IT infrastructure, networking, or workplace technology environments.
• Strong understanding of network connectivity, hardware deployment, and end‑user support processes.
• Ability to manage multiple tasks simultaneously in a dynamic environment.
• Excellent communication skills in English; German is an advantage.

Required skills

• Network connectivity
• Hardware deployment
• IT hardware lifecycle management
• End‑user support
• Infrastructure documentation

What we offer

• A varied role mixing infrastructure, project coordination, and user support.
• Opportunities to work on modern IT and network transformation initiatives.
• Collaborative international environment with cross‑functional teams.
• Professional development and learning opportunities.
• Flexible and hybrid working arrangements.
• Attractive compensation and benefits package.