IT Service Desk Engineer – macOS, Zurich (100% Onsite)

About the role

Open Systems, a Swiss cybersecurity company founded in 1990 and based in Zurich, provides Managed SASE solutions and delivers cybersecurity services to clients worldwide. Its Global IT team in Zurich is looking for an IT Service Desk Engineer to support a macOS-first environment using Microsoft 365, Entra ID, Jamf Pro and Intune. The role suits someone with a few years of IT support experience who wants more ownership and broader technical skills; it goes beyond a traditional L1 desk position, with end-to-end ownership of issues and gradual independence.

Key responsibilities

• Be the first point of contact for IT support, covering macOS, Windows, Microsoft 365, authentication, connectivity and workplace technology.
• Take ownership of support requests from start to finish, keeping employees informed and involving IT Operations or Engineering when needed.
• Set up and support MacBook Pro and Windows devices, including onboarding, offboarding, device enrollment, hardware replacements and workplace equipment.
• Use Jamf Pro, Microsoft Intune, Entra ID and Jira Service Management to keep workplace technology running smoothly.
• Improve documentation, self-service, automation and support processes, and identify recurring issues to reduce unnecessary escalations.
• Learn from IT Operations and Engineering colleagues and collaborate with colleagues in Switzerland, India and globally.

Required profile

• 2+ years of experience in IT Service Desk, End-User Support, Workplace IT or a similar role.
• Good troubleshooting skills across macOS and Windows, including endpoint setup, software, peripherals and basic network issues.
• Experience supporting Microsoft 365, user accounts, authentication and collaboration tools.
• Experience with an IT ticketing system.
• Strong customer service and communication skills, with a structured approach to problem solving.
• Good written and spoken English; ability to work primarily on-site at the Zurich headquarters.
• Nice to have: hands-on Apple Mac support in a corporate environment, Jamf Pro and/or Intune, Microsoft Entra ID, PowerShell or scripting, IT asset management or CMDB, and good German.