IT Service Desk Technician – Geneva

About the role

We are seeking an experienced IT Service Desk Technician to join our European Service Desk team in Geneva. Reporting to the Service Desk Supervisor, you will deliver first‑ and second‑level support to end users, ensuring high‑quality service and user satisfaction while contributing to IT asset management and project implementation.

Key responsibilities

• Provide Level 1 and Level 2 IT support.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Manage user accounts, access rights, and password requests.
• Install, configure, and maintain workstations, laptops, mobile devices, and peripherals.
• Support Microsoft 365, Outlook, Exchange, and Intune environments.
• Own assigned tickets and keep end users informed.
• Participate in IT asset lifecycle management and inventory control.
• Maintain technical documentation and operational procedures.
• Collaborate with European IT teams on ongoing projects.
• Identify opportunities to improve systems, processes, and user experience.

Required profile

• Bachelor's degree in IT, Computer Science, Information Systems or equivalent experience.
• Minimum 3 years in an IT Service Desk or support role.
• Customer‑focused mindset with strong communication skills.
• Fluent in French and English (written and spoken).

Required skills

• Windows 10 and Windows 11
• Microsoft 365
• Microsoft Intune
• Microsoft Outlook and Exchange
• PC, laptop, tablet, and mobile device support
• Printers and peripheral devices
• Network switches and wireless devices
• Mobile device configuration and troubleshooting
• PowerShell scripting
• Basic Windows Server administration
• ITIL practices (Incident, Request, Asset Management, SLA management)

What we offer

• Full‑time permanent position (100% employment).
• Opportunity to work in a dynamic European IT environment.
• Occasional travel within Europe (up to 20%).