IT Support Expert

About the role

We are looking for an IT Support Expert to join our Chiasso office. The role provides first‑level IT assistance, ensuring a smooth daily experience for all employees and handling onboarding and off‑boarding processes.

Key responsibilities

• Serve as the primary contact for internal users, managing incidents, service requests, and troubleshooting across notebooks, peripherals, collaboration tools, VPN, printers and standard business applications.
• Support device lifecycle operations: preparation, enrollment, handover, stock coordination, replacements, refresh activities, asset tracking and vendor/RMA follow‑up.
• Coordinate end‑to‑end employee onboarding and off‑boarding, including workstation readiness, account setup, access assignment/removal, equipment handover/return and checklist execution.
• Perform standard user administration tasks such as password resets, permission changes, group membership updates, mailbox support and identity/access activities.
• Monitor system and service alerts, initiate initial response, escalate to technical teams when needed and communicate status to users and stakeholders.

Required profile

• Degree in Computer Science or equivalent practical experience in IT support, service desk or workplace support.
• Hands‑on experience in first‑level user support, incident handling, request fulfillment and clear user communication.
• Good understanding of Windows‑based workplace environments, common business applications and standard end‑user support processes.
• Experience with onboarding/off‑boarding processes, access control and cross‑team coordination.

Required skills

• Windows operating system support
• Microsoft 365, Entra ID and Intune (or similar workplace management tools)
• Ticketing systems and user account administration
• Basic networking, remote connectivity and VPN knowledge
• Device lifecycle management and asset tracking