IT Support Specialist – 6‑Month Fixed‑Term

About the role

We are looking for an experienced IT Support Specialist to join our team for a six‑month fixed‑term contract. You will provide Level 2 support to end‑users, ensuring smooth operation of desktops, laptops, mobile devices, and related peripherals while maintaining compliance with security policies.

Key responsibilities

• Deliver Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers and peripherals.
• Troubleshoot Windows 10/11, Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive), VPN and collaboration tools.
• Manage user accounts and access in on‑prem Active Directory and Azure AD (Entra ID), including onboarding and off‑boarding.
• Install, configure and maintain hardware and software according to company standards.
• Monitor and resolve incidents and service requests using ServiceNow.
• Perform root‑cause analysis and escalate complex issues to Level 3 teams.
• Support LAN/WAN/Wi‑Fi, VPN and firewall connectivity issues.
• Ensure adherence to IT security policies, data‑protection and audit requirements.
• Maintain documentation for procedures, configurations and troubleshooting guides.
• Assist in IT projects such as system upgrades, migrations and tool roll‑outs.
• Provide user training on best practices and security awareness.

Required profile

• 5–6 years of hands‑on experience in IT/Desktop/End‑User Support.
• Strong problem‑solving abilities and capacity to work independently.
• Excellent verbal and written communication skills in English and German.

Required skills

• Windows 10/11 operating systems.
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Active Directory and Azure AD (Entra ID).
• Basic networking concepts: DNS, DHCP, TCP/IP, VPN.
• Endpoint management tools such as Microsoft Intune.
• ITSM tools (ServiceNow) and ITIL framework.
• Firewall and VPN troubleshooting.