IT Support Specialist / Dispatch Support

About the role

We are looking for an IT Support Specialist who will also act as the primary dispatch point for internal and client requests. The role involves managing tickets, providing first‑line assistance, and ensuring smooth coordination of IT asset refreshes and meeting‑room bookings.

Key responsibilities

• Monitor, prioritize, and assign tickets in ServiceNow based on urgency and SLA requirements.
• Serve as the main point of contact for clients and internal staff, delivering timely support.
• Maintain detailed logs and documentation for all support requests.
• Escalate critical issues promptly to the appropriate IT team or manager.
• Identify and propose process‑improvement opportunities.
• Schedule and coordinate user appointments for IT asset refreshes and meeting‑room bookings.

Required profile

• 2–5 years of experience in IT support or service‑desk roles.
• Fluent in English and German with excellent customer‑service and communication skills.
• Ability to prioritize tasks, assess urgency and complexity, and work independently.

Required skills

• ServiceNow ticketing system.
• Microsoft Excel for data tracking and reporting.
• Basic IT infrastructure troubleshooting (hardware and software).

What we offer

• Salary range CHF 55,000–60,000 per year.
• Fixed‑term contract (6–12 months) with possible extension based on performance.
• On‑site work in Basel, Switzerland (5 days a week).