IT Support Specialist – Hardware Rollout (Contract)

About the role

We are seeking an IT Support Specialist to join a major hardware refresh initiative in Zurich. The role involves hands‑on deployment of approximately 1,300 devices, ensuring a smooth transition for end users while maintaining high service quality.

Key responsibilities

• Guide and support end users during device handovers and laptop replacements.
• Assist with onboarding activities, including mailbox mapping, file‑share access, OneDrive and SharePoint synchronization.
• Prepare, configure and deploy new laptops and other devices.
• Perform asset management for new and returned hardware, maintaining accurate inventory records.
• Support administrative tasks related to the hardware refresh programme.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Deliver excellent customer service to ensure a seamless user experience.

Required profile

• Proven experience in large‑scale hardware rollout, laptop refresh, or device deployment projects.
• Strong customer‑focused mindset with fluency in German and English (spoken and written).
• Relevant ICT certification (e.g., ICT Supporter) or comparable qualification.

Required skills

• Windows 11
• Microsoft 365 Suite
• Microsoft Intune
• Identity Management solutions
• Dell SupportAssist
• OneDrive and SharePoint administration
• Incident Management
• Application Support
• Network Support
• IT Asset Management