IT Support Specialist

About the role

The IT Support Specialist will provide first‑ and second‑level assistance to end users in a multinational environment based in Geneva. You will be responsible for ensuring that workstations, accounts and productivity tools run smoothly, while delivering friendly, user‑focused service.

Key responsibilities

• Deliver Level 1 and Level 2 support for Windows and macOS workstations, Microsoft 365 and other productivity applications.
• Troubleshoot and resolve hardware and software incidents promptly.
• Prepare, configure and deploy devices for new hires and manage onboarding/off‑boarding of accounts and equipment.
• Perform basic network troubleshooting and maintain IT inventory of laptops, mobile devices and accessories.
• Support ongoing IT projects and ensure endpoint compliance with security updates, antivirus and policies.
• Manage user access rights according to approval workflows and follow established IT procedures.
• Communicate clearly with users about issues, resolutions and recurring problem trends.

Required profile

• Degree or equivalent experience in Computer Science, IT or a related field.
• Hands‑on experience in an IT support or help‑desk role.
• Strong attention to detail and excellent communication skills in English and French.

Required skills

• Proficiency with Windows and macOS operating systems.
• Experience using Microsoft 365 and endpoint management tools.
• Knowledge of identity and access management concepts.
• Basic network troubleshooting abilities.
• Hardware and software troubleshooting expertise.

What we offer

• International work environment.