IT Support Technician L1

About the role

We are seeking an experienced IT Support Technician (L1) to join our client’s team in Zurich. The role requires immediate operational readiness, strong autonomy, and the ability to work in a demanding environment.

Key responsibilities

• Provide technical support to users and resolve IT incidents.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain workstations and peripherals.
• Support Windows, Microsoft 365, Outlook, Teams, and business applications.
• Manage user accounts, access rights, and authentication issues.
• Document interventions in the ticketing system and escalate complex incidents to L2/L3 teams.
• Contribute to continuous improvement of IT procedures and standards.

Required profile

• Minimum 10 years of experience in L1 IT support.
• Excellent knowledge of Microsoft/Windows/Microsoft 365 environments.
• Proven experience in a demanding or critical professional environment.
• Strong autonomy, accuracy, service orientation, and excellent troubleshooting skills.
• IT certifications (ideally Microsoft) are an advantage.
• English C1 minimum – mandatory.
• German C1 minimum – mandatory.

Required skills

• Windows operating system
• Microsoft 365 suite
• Outlook and Teams
• Hardware and peripheral configuration
• Software troubleshooting
• User account and access management