Medical Operations & PSP Manager - Central Europe Cluster

About the role

Takeda is looking for a Medical Operations & Patient Services Manager for its Central Europe Cluster, based in Zurich, Switzerland. Reporting directly to the Cluster Medical Head, the role drives operational excellence, medical quality, compliance oversight and patient support program management across the CH territory and the cluster. It works closely with Medical Advisors, Quality Assurance, Ethics & Compliance, Regulatory Affairs, Pharmacovigilance and Digital, Data & Technology teams.

Key responsibilities

• Lead operational excellence initiatives and continuously improve processes, governance, efficiency and compliance
• Serve as the Medical Affairs focal point for quality activities, audits, inspections, CAPA management and compliance monitoring
• Partner with local, regional and global stakeholders to implement harmonized Medical Affairs processes
• Establish, manage and improve Patient Support Programs (PSPs), including vendor oversight and performance monitoring
• Act as Medical Affairs Data Steward, driving data quality, analytics and insights
• Oversee quality systems and platforms, including document, learning and content management systems
• Collaborate with Digital, Data & Technology teams on digital health solutions and patient engagement
• Manage vendors and external partners supporting patient services, evidence generation and medical operations
• Coordinate cross-border processes and monitor operational metrics and reporting

Required profile

• Advanced degree in Life Sciences, Pharmacy, Medicine or a related field (PhD, PharmD, MD preferred)
• Pharmaceutical industry experience, preferably in Medical Affairs, Medical Operations, Medical Excellence, Quality Management or Patient Services
• Experience managing quality systems, audits, inspections, CAPAs, SOPs and compliance processes
• Project management experience and ability to manage multiple complex initiatives
• Experience managing external vendors and service providers
• Fluent English; German, French or Italian is an advantage

Required skills

• Strong understanding of GxP, Medical Affairs compliance and pharmaceutical regulations
• Data-driven approach using analytics and operational metrics
• Knowledge of Medical Affairs systems such as TrackWise, PromoMats, MARV, DMS or LMS
• Stakeholder management and strong communication and presentation skills

What we offer

• Base salary range of CHF 132,000 to CHF 181,500 depending on qualifications, experience and location
• Full-time regular employee position in Zurich