Onsite Field Support Engineer – Desktop & Network Support

About the role

AVASO Technology is looking for an experienced Onsite Field Support Engineer to join its Basel team. You will provide hands‑on desktop, laptop and network support to internal users, ensuring rapid resolution of technical issues and maintaining system security.

Key responsibilities

• Deliver on‑site and remote desktop support for end‑users.
• Troubleshoot and resolve hardware, software and network problems.
• Install, configure and maintain PCs, laptops, peripherals and operating systems.
• Deploy OS updates, software packages and system images using tools such as SCCM or MDT.
• Perform routine system audits, security checks and ensure compliance with ITIL processes.
• Create and update technical documentation and provide user training as needed.
• Collaborate with the IT team to manage and escalate tickets.

Required profile

• Minimum 2 years of experience in desktop or end‑user support.
• Strong communication skills and ability to explain technical concepts to non‑technical users.
• Fluent in English and German (Swiss German preferred).
• Self‑motivated, able to work independently and prioritize tasks in a fast‑paced environment.

Required skills

• Windows, macOS and Linux operating systems.
• Active Directory, group policies and user management.
• Remote desktop tools and troubleshooting techniques.
• Networking protocols: TCP/IP, DNS, DHCP.
• MS Office Suite and other productivity software.
• Hardware diagnostics, repair and replacement.
• System imaging and deployment tools (SCCM, MDT).
• ITIL incident, problem and change management.
• CompTIA A+ and/or Microsoft Certified Desktop Support Technician (MCDST) certifications.
• Experience with cloud applications such as Microsoft 365 and Google Workspace.
• Knowledge of IT security best practices.

What we offer

• Dynamic, global team with opportunities for career growth.
• Competitive salary and benefits package.
• Access to cutting‑edge technologies and continuous learning.