Program Coordinator

About the role

IMD, an independent university institute founded in 1946 and operating from Lausanne with hubs in Singapore, Shenzhen and Cape Town, is recruiting a Program Coordinator. Program Coordinators are the first point of contact for IMD participants and manage a portfolio of executive development programs, supporting participants, the Program Director and suppliers before, during and after delivery. They may also act as assistants to one or more Faculty members.

Key responsibilities

• Organize all logistical aspects of the preparation and delivery of executive development programs
• Prepare program budgets and handle the accounting affairs of the programs
• Communicate effectively and accurately with participants, faculty and stakeholders
• Coordinate face-to-face, virtual and hybrid program formats and prepare session details, troubleshooting technology when needed
• Gather teaching materials and liaise with internal departments such as restaurant, security and printshop
• Handle administrative tasks, follow up with departments and organize special events, social activities and session simulations
• Create and populate the online learning platform with program and travel information and session preparation
• Support participants throughout the program, which may last from one day to several weeks, including face-to-face on or off campus, virtual, some weekend work, evenings and possible travel

Required profile

• Bachelor in hospitality management, tourism, marketing or equivalent
• Strong experience in a customer relations role
• Experience working in an international environment
• Fluent English is mandatory; a good command of French is a plus; other languages are an asset
• Valid Swiss work permit or Swiss or EFTA citizenship required

Required skills

• Tech-savvy: virtual conference tools such as Zoom, X2O and Miro, and troubleshooting technical issues
• Computer literacy; MS Office is necessary, Salesforce and Canvas are a plus
• Organization, administration, time management and logistics skills
• Independent handling of multiple priorities, excellent communication and customer focus
• Willingness to work evenings, nights and weekends when required

To apply, candidates send a letter of motivation and a resume in English, together with copies of work certificates and diplomas. Qualified candidates with disabilities who need reasonable accommodation should state it in their application.