Project Manager – SaaS Implementation (Remote)

About the role

We are seeking a Project Manager to lead multiple SaaS customer implementation projects for a high‑growth company operating in a global, dynamic industry. The role is fully remote and based in Switzerland, offering the chance to work with cross‑functional technical, customer success and delivery teams while leveraging AI‑powered tools to streamline workflows.

Key responsibilities

• Own end‑to‑end delivery of several implementation projects, from discovery and planning through deployment and handover.
• Ensure projects stay within scope, schedule, budget and quality targets, proactively managing risks.
• Lead customer‑facing meetings such as status updates, steering committees and project reviews.
• Coordinate cross‑functional teams, define responsibilities, dependencies and deadlines.
• Utilise AI tools and workflow automation for project administration, reporting and stakeholder communication.
• Monitor performance, analyse data and develop forecasts to anticipate delivery challenges.
• Handle escalations, collaborate with internal teams and customers to resolve issues.
• Maintain accurate documentation and reporting systems to provide visibility into project health and resource planning.
• Contribute to continuous improvement of delivery methodologies, templates and AI‑enabled workflows.

Required profile

• 2‑4 years of hands‑on project management experience, preferably in SaaS implementations, professional services or consulting.
• Strong grasp of core project management principles: scope, planning, risk, change control and stakeholder communication.
• Proven ability to manage multiple concurrent projects with attention to detail.
• Experience working directly with customers and senior stakeholders in delivery‑focused roles.

Required skills

• Familiarity with AI‑powered productivity tools such as ChatGPT, Claude and Notion.