Quality Assurance Associate – Digital Quality, Systems & AI Compliance

About the role

Alcon is seeking a Quality Assurance Associate to support Digital Quality, Systems and AI Compliance across Commercial Operations, Digital Transformation and Quality teams. Based in Fribourg, you will ensure that business systems, digital tools and AI‑enabled solutions are managed in a compliant, risk‑based manner while fostering innovation.

Key responsibilities

• Partner with Commercial, Customer Service, Marketing, Medical Affairs, Regulatory, IT, Data Analytics and Quality teams to govern, implement, validate and continuously improve digital platforms and business systems.
• Provide quality oversight for CRM platforms (e.g., Salesforce), customer support systems, document and learning management systems, analytics platforms and AI solutions, ensuring compliance with the Quality Management System and data‑integrity requirements.
• Conduct risk assessments for AI technologies, contribute to governance frameworks, develop best practices and monitor compliance risks.
• Lead or support investigations, CAPAs, change controls and quality events related to computerized systems, applying structured root‑cause analysis.
• Support audit readiness, supplier qualification and compliance monitoring while driving continuous‑improvement initiatives.

Required profile

• Bachelor’s degree in Quality Management, Life Sciences, Computer Science, Engineering, Data Analytics, Business Systems or a related field.
• Experience in Quality Assurance, Digital Quality, Compliance or regulated healthcare/pharmaceutical/medical‑device environments.
• Proven experience working with enterprise systems such as CRM platforms, document or learning management systems, analytics solutions or other business‑critical applications.
• Knowledge of QMS, GxP regulations, data‑integrity principles, CAPA and change‑control processes.

Required skills

• Salesforce (CRM platform)
• Document management systems
• Learning management systems
• Analytics platforms
• AI‑enabled solutions
• Quality Management System (QMS) compliance