School Admission Officer

About the role

The Admissions Officer supports the admissions process by managing and nurturing leads to maximise student enrolments. Working closely with the Head of Admissions, the role handles enquiries, processes applications, coordinates and supports interviews and tours, and keeps records so prospective families have a seamless, professional experience. The position reports to the Head of School and has a functional reporting line to the Regional Cluster Head of Admissions.

Key responsibilities

• Serve as the first point of contact for prospective families, answering enquiries by phone, email and in person about programmes, admissions and requirements in line with ISP policies and protocols.
• Schedule and organise campus tours, student interviews and meetings with key staff, and support the Head of Admissions in family tours.
• Take and process student applications, ensuring documents are submitted and records are kept in the admissions database.
• Keep the admissions system updated and generate reports for admissions and leadership teams.
• Assist with admissions events such as Open Days, information sessions and orientation programmes.
• Liaise with families, teachers and finance/administrative staff on application status and next steps.
• Prepare admissions correspondence, offer letters and welcome packs, and maintain a filing system for admissions documents.
• Support new student onboarding, including enrolment paperwork and transition activities.
• Work with the marketing team to provide admissions information for promotional materials and events.

Required profile

• Bachelor's degree in a relevant field such as business administration.
• Multilingual in French and English.
• 1 to 3 years of experience in the commercial service sector, including customer service.
• Excellent customer experience skills, organisation and critical thinking.

Required skills

• Data management and analytical skills, with technology proficiency for organising and analysing admissions data and generating reports.
• Experience managing a CRM system (HubSpot or Salesforce preferred).