Senior Account Manager

About the role

As a Senior Account Manager at Xelon, you will be the primary link between customers and our technical teams, driving long‑term partnerships and ensuring high customer satisfaction for our Swiss cloud solutions.

Key responsibilities

• Identify and acquire new customers through outbound and inbound sales activities in collaboration with Business Development and marketing.
• Manage and grow a portfolio of existing accounts (MSPs, ITSPs, large SMBs), serving as the main point of contact.
• Identify upselling and cross‑selling opportunities to maximize customer lifetime value.
• Own the full sales cycle from first contact to closing and onboarding.
• Coordinate with internal teams (platform, product, finance) to deliver tailored solutions and ensure smooth implementation.
• Monitor account performance, provide regular reporting, and proactively address risks to maintain satisfaction.

Required profile

• At least three years of experience in account management, sales, business development or customer success within a technology company, preferably mid‑market.
• Strong technical affinity with solid understanding of IT infrastructure and cloud concepts (IaaS, PaaS, public/private cloud, VMs, backup, storage, containers).
• Self‑starter with drive, ownership and a proven track record of meeting or exceeding sales targets.
• Bachelor’s degree in Information Systems, Business, Marketing or related field.
• Fluent in German and English, both spoken and written; ability to follow Swiss German conversations.

Required skills

• Knowledge of cloud building blocks: IaaS, PaaS, public/private cloud, virtual machines, backup, storage, containers.
• Experience with CRM systems such as Salesforce or HubSpot.

What we offer

• Competitive salary with performance‑based incentives.
• Creative freedom to contribute to the growth of a tech scale‑up.
• Flexible working hours and remote work options.
• Dynamic, innovative environment with modern tools and a young, collaborative team.