Senior Digital Workplace Specialist - AI & Automation

About the role

ELCA's Corporate IT supports more than a thousand colleagues and is looking for a Senior Digital Workplace Specialist based in Pully. The person will handle IT service requests hands-on and use Claude, LibreChat, AI agents and the knowledge base to automate, document and continuously improve ways of working, starting with their own tasks. The role is split between running the service and improving it, moving from about 80% run / 20% improve to a 50/50 balance.

Key responsibilities

• Handle incidents and service requests end to end (ITIL L1 + L2 scope)
• Look after the Pully office on site: onboarding/offboarding, laptops, peripherals, meeting rooms, printing, local network and Wi-Fi
• Administer Microsoft 365, Entra ID / Active Directory, Intune, Defender, Windows and macOS endpoints
• Keep tickets clean and documented in the ticketing and knowledge tools, and support colleagues in Geneva, Zurich and other offices occasionally
• Automate repetitive procedures with low-code tools such as Power Automate, AI agents and LibreChat, and use Claude and internal AI tools to draft answers, write procedures and analyse ticket trends
• Build and maintain a knowledge base usable by humans and AI agents, and propose root-cause fixes for recurring incidents
• Coach the L1 team on AI usage and automation, and share improvements, demos and user guides with the IT team and end users

Required profile

• 3-6 years of experience in IT operations, workplace or service desk engineering with real L2 depth
• Fluent AI user who already uses tools like Claude or ChatGPT daily, with examples of what has been built or automated
• Low-code / prompting mindset; basic PowerShell is welcome but not required
• ITIL-minded, writes clear documentation, proactive communicator and customer-oriented
• French and English fluent (written and spoken); CFC, HES/ES degree or equivalent experience; apprenticeship backgrounds welcome

Required skills

• Hands-on knowledge of Microsoft 365, Entra ID / AD, Intune and Windows endpoints; macOS is a plus
• Nice to have: ITIL 4 Foundation, Microsoft certifications (MD-102, MS-900), MCP/RAG or Confluence, GLPI or Jira Service Management, basic networking and security awareness

What we offer

• A role where AI is part of the job, with access to Claude, LibreChat and internal agents from day one
• Protected time for improvement work, with a clear path from 80/20 to 50/50
• A Swiss IT company with a wide range of technologies and international teams