Senior IT Manufacturing Analyst

About the role

An IT team supporting a leading pharmaceutical manufacturing site in Schaffhausen is looking for a Field Support Engineer – Manufacturing IT. You will provide hands-on technical support for critical manufacturing and laboratory IT systems, working closely with local and global IT teams and with manufacturing and laboratory professionals in a highly regulated environment.

Key responsibilities

• Provide day-to-day technical support, maintenance and troubleshooting for manufacturing and laboratory IT systems, including MES, PAS-X, Antares and Track & Trace applications.
• Support system configuration, updates and lifecycle management activities.
• Investigate and resolve technical incidents with local and global IT support teams.
• Work with manufacturing, laboratory and IT teams to ensure system availability and operational continuity.
• Support IT activities related to projects, system changes and the integration of Operational Technology (OT) equipment.
• Manage user access, system configurations and technical documentation.
• Contribute to continuous improvement initiatives and ensure compliance with pharmaceutical standards such as GxP, EHS and SOX.
• Participate in the local on-call support rotation when required.

Required profile

• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent professional experience.
• At least 5 years of experience in IT infrastructure, technical support or a similar role.
• Experience supporting IT systems in manufacturing, laboratory or industrial environments.
• Good written and spoken German and English.
• Proactive, reliable and solution-oriented, able to work independently and in a team; experience mentoring or supporting apprentices is an advantage.

Required skills

• Strong knowledge of Microsoft operating systems and Microsoft SQL Server.
• Familiarity with MES platforms such as PAS-X is a strong advantage.
• Knowledge of cloud technologies, particularly Microsoft Azure and AWS.
• Previous experience in the pharmaceutical industry or another regulated environment is an asset.