Senior Workplace & VIP Support Technician

About the role

We are looking for a Senior Workplace & VIP Support Technician to launch and run on‑site IT operations for our new Geneva office. The role provides hands‑on technical support for office staff, remote employees, and senior executives, ensuring seamless hardware, software, and collaboration technology experiences.

Key responsibilities

• Provide day‑to‑day end‑user support for the Geneva office and regional remote personnel, including onboarding, device staging, and on‑site Tech Bar services.
• Manage hardware and software lifecycle: install, configure, and maintain laptops, desktops, printers, scanners, VoIP systems, mobile devices (iOS/Android) and POS equipment.
• Maintain meeting‑room AV and Microsoft Teams Rooms setups, perform pre‑meeting checks, and deliver live in‑room support for executive events.
• Act as the primary IT contact for senior executives and assistants, offering a 15‑minute response SLA, pre‑travel device checks, and strict security compliance.
• Serve as the Swiss on‑site escalation point for Tier 2/3 issues and contribute to global IT projects such as OS rollouts and hardware refreshes.

Required profile

• 5+ years of workplace/desktop support experience, including at least 1 year supporting C‑suite or senior leaders.
• Fluency in English and French; German or Italian is a strong asset.
• Ability to handle confidential information with absolute discretion and to lift hardware up to 15 kg.

Required skills

• Advanced expertise in Windows, macOS, iOS, Android, Microsoft Intune, Autopilot and Microsoft Defender.
• Microsoft 365 administration, including Outlook delegation and Teams.
• Experience with Microsoft Teams Rooms and AV hardware (Logitech, Crestron, Neat, Poly, HP).
• Proficiency with ITSM tools (Freshservice, ServiceNow) and remote control solutions (BeyondTrust/Bomgar).
• Working knowledge of Active Directory, Windows Server, TCP/IP, Wi‑Fi architectures and basic networking components.