Shop Manager – Luxury Boutique & Spa (Geneva)

About the role

The Shop Manager will lead daily operations of L.RAPHAEL’s flagship boutique and spa in Geneva, delivering luxury cosmetics sales and premium wellness experiences for exclusive clients. Reporting to the COO, the role combines retail leadership with spa service excellence.

Key responsibilities

• Lead, mentor and schedule a small team of two sales and spa professionals, conducting performance reviews and training.
• Drive retail sales of luxury cosmetics through upselling, client consultations and events to meet monthly targets.
• Oversee spa appointments, treatment protocols, hygiene and safety standards, ensuring flawless client experiences.
• Manage inventory, visual merchandising, cash handling and vendor coordination.
• Analyze sales data, monitor KPIs and report insights to the COO.
• Build relationships with high‑net‑worth clients using CRM tools and promote loyalty programs.
• Support local expansion initiatives, partnerships and pop‑up events.

Required profile

• Passion for luxury wellness and high‑end retail environments.
• Strong leadership and team‑development abilities.
• Proven track record in sales and client‑centric service.
• Ability to thrive in a fast‑paced, high‑expectation setting.

Required skills

• CRM tools