Team Lead Payroll Support - Switzerland

About the role

SD Worx, a European provider of payroll and HR services, is looking for a Team Lead Payroll Support for Switzerland. The role gives operational leadership to the Payroll Support team, ensuring consistent, high-quality and compliant service delivery, and is accountable for team capability, service performance, operational controls and the resolution of complex escalations.

Key responsibilities

• Lead the Payroll Support team, set priorities and performance expectations, coach staff and plan for succession.
• Own the service model, define and monitor KPIs, SLAs and service standards, and report performance and risks to management.
• Handle complex escalations and systemic issues, and ensure audit readiness and root-cause analysis of major incidents.
• Maintain an operational governance and control framework, manage payroll data confidentiality and compliance, and mitigate operational and compliance risks.
• Drive the automation and continuous improvement roadmap, and lead implementations, migrations and organisational change.
• Act as a senior partner to Payroll, People, Finance, Technology and other stakeholders, and represent Payroll Support in governance forums.

Required profile

• At least 7 years' experience in payroll operations, payroll support or a comparable business-critical service, including at least 3 years in a people leadership role.
• Proven experience leading a team of payroll professionals in a complex, high-volume environment.
• Advanced knowledge of end-to-end payroll processes, operational controls, data confidentiality and compliance.
• Degree or equivalent professional experience in payroll, business management, finance, HR, operations or a related discipline.

Required skills

• Managing service delivery, KPIs, SLAs, operational risks and complex escalations.
• Governance, control and audit-readiness frameworks.
• Process improvement, service transition, standardisation and automation initiatives.
• Analytical skills with operational data and reporting tools, and strong stakeholder influence.
• Excellent written and verbal English; additional languages relevant to the market are an advantage.

What we offer

• Leave from day 1, with seniority leave after 3 years.
• Medical insurance covering you and two dependents, with parents covered at a subsidised rate.
• Monthly fixed transport allowance, mobile voucher and fixed internet allowance.
• Career break option, workation (4 weeks per year, EU only), yearly performance review and company bonus.
• Subsidised car loan, referral program, learning opportunities and career growth.